Shipping Policy

Many Rusted Rose Studios products are handmade or made to order. Please allow up to 10 business days for processing before your order ships.

Processing Times

Processing time is the time needed to create, personalize, finish, package, and prepare your order for shipment. Business days do not include weekends or holidays.

Ready-to-ship items may leave sooner, but the 10-business-day processing window applies to all orders unless a different timeframe is stated on the individual product listing.

For personalized or custom products, processing time begins once Rusted Rose Studios has received all information, photos, selections, or other materials needed to complete the order.

If an unexpected delay means your order cannot ship within the stated processing period, you will be contacted with an updated timeframe and the option to cancel the unshipped order for a refund.

Shipping & Delivery

Shipping time begins after your order has been processed and transferred to the carrier. Estimated carrier delivery times are separate from Rusted Rose Studios' processing time.

Available shipping methods, rates, and estimated delivery information will be shown at checkout when applicable.

Tracking information will be provided when available.

Carrier delays caused by weather, holidays, service disruptions, or other circumstances may affect delivery after an order has shipped.

Orders With Multiple Items

If your order contains both ready-to-ship and made-to-order products, the order may ship together once all items are complete. If you need an item sooner, please contact Rusted Rose Studios before ordering to discuss available options.

Shipping Addresses

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact Rusted Rose Studios as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided at checkout may be the customer's responsibility.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact Rusted Rose Studios so we can review the situation and assist with the appropriate next steps or carrier claim.

Time-Sensitive Orders

Need something by a particular date? Please contact Rusted Rose Studios before placing your order. Rush timelines are not guaranteed, but I’m happy to let you know what may be possible.