Returns & Refunds Policy
At Rusted Rose Studios, many of our products are made to order specifically for you. Because of this, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, or changes of mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Clear photos showing the damage or defect
If the issue is confirmed, we will gladly provide a replacement or other appropriate resolution at no additional cost.
Non-Returnable Items
The following items are generally not eligible for return or refund:
Made-to-order products
Customized or personalized items
Digital downloads
Items ordered in the wrong size, color, or variation selected by the customer
Orders where the customer changes their mind after production has begun
Lost Packages
If a package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.
Digital Products
Due to the nature of digital products, all digital download sales are final and non-refundable once access has been provided.
Contact Us
If you experience any issues with your order, please contact us and we'll do our best to make it right.
Email: contactus@rusted-rose-studios.com
We value our customers and want every order to arrive as expected.